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Thoughtfully Delivered. Always Tracked.

From our studio to your door, every order is handled with care and delivered with confidence.

Shipping Information

Delivery across Canada and to the United States, with clear timing and careful handling.

Free Standard Shipping

Complimentary standard shipping on every Canadian order. Each piece is carefully packed before dispatch.

3-5 business days after dispatch

Express Shipping

Need it sooner? Select Express Shipping at checkout for a faster paid delivery option within Canada.

Typically 2 business days

Tracked & Signed

Every order ships tracked, with signature required on delivery.

Signature on delivery

Important Note

We ship across Canada and to the United States. Delivery estimates are typical timelines and may vary by destination, weather, carrier volume, or remote-area service availability.

Shipping Rates

Final shipping method and delivery estimate are confirmed at checkout.

Region

Canada and United States

Standard Shipping

Free - 3-5 business days after dispatch

Express Shipping

Paid option - typically 2 business days

United States

US$25 flat rate - about 3-5 business days, duties included

Track Your Order

Once your order ships, you will receive a tracking number by email.

Track Your Order ->

14-Day Return Policy

Returns are accepted within 14 days of delivery for unworn items in original condition and packaging. Custom, engraved, and bespoke Ring Builder creations are final sale. Return shipping is covered by Carat Theory for approved returns within Canada; for United States returns, return postage is the customer's responsibility.

01

Email Us

Contact contactus@carattheory.com within 14 days of delivery with your order number.

02

Pack Securely

Return unworn pieces in their original condition and packaging.

03

Send Back

Use the return instructions we provide and keep your drop-off receipt.

04

Refund

After inspection, refunds are processed to the original payment method within 10 business days.

Standard shipping is free.

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