Questions, guidance, or a custom request? Email is the best way to reach our Calgary-based team.
How Can We Help?
Choose the best way to reach us.
contactus@carattheory.com We respond within 24 business hours.
Use the form below and our team will get back to you within 24 hours.
Tell us what you are imagining and we will guide the next step.
Subject
Message
Send Message
Sending...
Something went wrong sending your message. Please email us directly at contactus@carattheory.com.
Thank you for reaching out. Our team will get back to you within 24 business hours.
Location
Based in Calgary, Canada
Response Time
Within 24 business hours
Looking for shipping timelines, return policies, or diamond answers?
Browse our FAQ
for instant answers.
This FAQ covers store policies - shipping, returns, sizing, and orders. For diamond questions, visit our dedicated Q&A.
Browse Diamond Answers →